Shipping Policy

# Shipping Policy

Last Updated: October 6, 2026

Thank you for shopping with BigRickStores. This Shipping Policy explains how we process and ship orders placed through our website.

### 1. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

Orders are generally processed Monday through Friday, excluding holidays.

During holidays, promotions, or periods of high order volume, processing may take a little longer.

### 2. Shipping Times

After your order has been processed, the shipping time depends on the destination, shipping method, carrier, and the product ordered.

Estimated delivery times may be shown at checkout or provided in your shipping confirmation.

Please keep in mind that delivery estimates are not guaranteed. Carrier delays, weather, holidays, customs, and other circumstances can sometimes affect delivery.

### 3. Order Tracking

When tracking is available, we will provide tracking information after your order has shipped.

Tracking information may take some time to update after the package is handed over to the carrier.

You can use the tracking information provided to follow the progress of your order.

### 4. Shipping Address

Please make sure your shipping address is correct before completing your order.

BigRickStores is not responsible for delays, failed deliveries, or returned packages caused by an incorrect or incomplete address provided by the customer.

If you notice that your shipping information is incorrect, contact us as soon as possible. We will try to help, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

### 5. Delivery Delays

Sometimes an order may take longer than the estimated delivery time.

Delays may be caused by:

- Carrier or transportation delays.

- Severe weather.

- Holidays.

- Customs processing.

- Incorrect address information.

- High shipping volume.

- Other circumstances outside our control.

If your order is delayed, please check the tracking information first. You may also contact us if you need help.

### 6. Lost Packages

If your tracking information shows that a package was delivered but you cannot find it, please check around your delivery location and with household members, neighbors, or your building's management when applicable.

You may also contact the carrier directly.

If you still cannot locate the package, contact BigRickStores and provide your order and tracking information so we can review the situation.

### 7. Damaged Packages

If your package arrives damaged, please contact us as soon as possible.

We may ask for photographs of the package and the product to help us understand what happened and determine the appropriate solution.

### 8. International Orders

For international orders, delivery times may vary and can be longer than domestic shipments.

Customers may be responsible for customs duties, taxes, import fees, or other charges imposed by the destination country.

BigRickStores does not control customs processing times or fees charged by government authorities.

### 9. Shipping Charges

Any applicable shipping charges will be shown during checkout before you complete your purchase.

Shipping costs may vary depending on the destination, shipping method, product size, weight, and other factors.

### 10. Returned or Undeliverable Packages

If a package is returned to us because it could not be delivered, was refused, or was sent to an incorrect address provided by the customer, please contact us.

Depending on the circumstances, additional shipping charges may apply if you request that the order be shipped again.

### 11. Contact Us

If you have questions about shipping, tracking, or your order, please contact BigRickStores through the contact information provided on our website.

Please include your order number whenever possible so we can assist you more quickly.

BigRickStores